Denise R. Baalke

2320 N. Hathaway St., Santa Ana, California 92705. 714-478-9070

Email: DRBtwins@aol.com

SUMMARY OF STRENGTH/SKILLS

  · Degreed professional with 31 years telephone experience including network

engineering, provisioning, sales, marketing, customer relations of wireless and

landline.

  · Experienced project manager, trainer, team leader with excellent multi-tasking

skills.

  · Experienced in Granite, XNG, CTS, VFO, Sord, Premis, Exact, Tirks, and other

provisioning tools

  · Highly analytical, detailed thinker, excellent problem solver

  · Outstanding customer service, interpersonal and leadership skills

EXPERIENCE

Jan. 2010- AT&T Mobility- Southwest, Midwest Market

Present

Facility Provisioning Engineer- (contractor through Goodman Networks)

  · Responsible for ordering and tracking interconnect and cell site T1 orders.

  · Work with internal and external customers to ensure timely delivery of orders.

  · Ensure circuit records are updated and maintained in Granite/XNG database

including Granite Works database, VFO and CTS

  · Ensure that telco requirements are met for all markets projects including UMTS,

capacity adds, and 3rd carrier growth.

  · Responsible for training new coworkers on systems.

Oct. 2005- AT&T Service Rep Wholesale Wireless—Anaheim, California

Nov. 2009

  · Responsible for handling customer requests for new cell sites/T1 circuits/

CFA rolls/projects.

  · Work with internal and external customers to ensure timely delivery of orders.

  · Multi-tasking receiving phone calls, e-mails, and management requests.

Jan. 2001- AT&T Service Rep Business—Anaheim, California

Oct. 2005

  · Responsible for planning, distributing, directing, coordinating and training

Service Reps as well as daily scheduling.

  · Used Keyboard and VDT to obtain and establish data from computer

support systems Sord, Premis, Cesar, Gui

Aug. 1990- AT&T Service Rep Residence Marketing/Sales – Tustin, California

Jan. 2001

  · Responsible for providing high level customer service and sales of

landline telephone products and services. Constantly use reference material such

as practices, Tariffs and Service reference guides.

  · Coached and supervised service reps out of training.

July 1980- AT&T Directory assistance operator

Aug. 1990

  · Accurately handled high volume of customer requests for directory

Assistance.

  · Handled all Manager/Supervisor escalations from customers.

  · Relieved office managers when needed.

Education

ITT TECHNICAL INSTITUE, Buena Park, California

Associate of Applied Science Degree

Major in Electronics Engineering Technology